FAQs
Introducing Kernel
How to:
- How to: Deposit money into your Kernel Wallet
- How to: Make Your First Investment
- How to: Stop my Auto-Invest
- How to: Download an Investor Report
- How to: Change Your Password
- How to: Fix technology issues
Getting Started
- How Do I Sign Up for Kernel
- Who can open an account?
- What do I need to get started?
- How do I open a joint account?
- Help! My verification failed. What now?
- How do I verify my address?
Investing
- Help! My Portfolio Value Went Down
- How risky is an index fund?
- Why we don't trade & update unit prices daily
- What is hedging and why we don’t hedge our international funds
- What is a PIE Fund?
- How should I choose my investments?
Kids accounts
- Can I open a Kernel account for a child?
- How do I open a kids account?
- What identification do I need to open a kids account?
- Can I create more than one kids account i.e. one for each of my children?
- How are kid's accounts structured?
- How much do I need to start investing and what does a kids account cost?
Auto-Invest
Fees
Kernel Wallet
Fund Distributions
Tax
- Understanding how tax works - all you need to know.
- What tax will I pay - for the Global Funds
- When will I pay tax?
- What tax details do I need to provide?
- What is a Prescribed Investor Rate (PIR)?
- How can I change my PIR?
Security, Legal & Other Stuff
- Member Fee Free 2022 Promotion
- Terms and Conditions for Kernel Book Giveaway - September 2021
- Do we offer 2FA (Two Factor Authentication)?
- How safe is my investment?
- Fund Performance Disclaimer
- Future You calculator disclaimer
Save
- What is my RWT rate and how do I change it?
- Where do I give you feedback?
- What are the fees for Save?
- Is My Savings balance included in the Performance Summary and Asset Allocation?
- Where can I see the interest payments earned for My Savings? Are they in the wallet?
- How can I withdraw from Save?