How to: Fix technology issues

If you are experiencing any issues with our technology - whether that's our investor dashboard or website - there may be an easy solution!

Follow our simple steps below to test whether the issue can be resolved manually before getting in touch with the Kernel team: 

1. Check whether you are currently using our new investor dashboard
2. Try re-logging into the investor dashboard, or refreshing the browser (sometimes it's that your browser has simply timed out!)
3. Try a different:
   1. Device - e.g. desktop computer, laptop, phone, tablet/iPad etc. 
   2. Browser - e.g. Google Chrome, Safari, Mozilla Firefox etc. 
   3. Operating system - e.g. Mac OS, iOS, Android, Microsoft Windows etc. 
4. Lastly, clear your cache

If you've tried all of the above, please get in touch with us through email [e-mail]. We will endeavour to get back to you in 24 - 48 hours.